FavouriteWhat should I do after I place an order on the website?
After you place an order on our website. Then click the “live chat” icon on the top left corner to contact our customer service. And they will check and confirm your payment with you first. If everything gose well. Then your order will be arranged by our customer support representatives.
What should I do if I want free powerleveling?
f you want free powerleveling .you have to tell us your account information. Such as .game ID . password .and something else related to your account. Then our staff will login your account to level it for free for you.
How long it will take to receive my gold after I pay?
It will take 5-30 minutes to receive your gold for most of games if everything gose well..
Why does the currency prices change all the time ?
Our prices reflect the current prices of the available stock in the market, and the price fluctuations are in direct result of the supply and demand of currency of each game and server.
We are constantly sourcing for better and reliable sellers for supply and strive to remain as competitive as possible.
What determines the value of game currencies?
Prices for game currency fluctuate according to the market's supply and demand. We would normally purchase high in demand currencies at higher than usual prices. Do keep yourself updated on your game/server currency from time to time, as we provide real time price updates for our buyback listings.
How can I track my order status?
You can track your order status by simply logging on to our website to check with our customer representatives. And for powerleveling order, you can check on 'Power leveling' page of our website.
What happens if I entered a wrong Character name or selected the Wrong server?
Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.
I see the “Add to Cart” icon, does that mean i will receive my order immediately after I place a purchase ?
As for the delivery time, shaiyagold enjoys the applause given by its loyal customers for having been so quick and secure. To make this online transaction be safer to be carried out, some certain degree of verification will have to take place,such as E-mail as well as call verification. But once the payment goes through, delivery will be done for you.
Generally speaking, shaiyagold have enough stock on hand and you can. Once you need, we can deliver that within 5-30 minutes in usual case. But as you know we got many orders to wait for delivery, we may sometimes have enough reserve for you. So please wait a moment, our delivery man will do trade with you as soon as possible once we have the stock at hand.
For face to face deliveries the you will begin upon the customer's contact on Live chat, informing us the duration he/she will be ingame. Please do contact our Live chat immediately after purchase so that our delivery man can do trade with you as soon as possible.
I was informed that due to some unforeseeable circumstances, there will be a delay in my order delivery, how do I ensure that once the stock is in my order will be fulfilled?
In order to fulfill your order as soon as we can, please contact us on Live Chat an inform us when you will be ingame. Our delivery man will login at the time to trade with your character.
In the event that our delivery man are not able to meet you, please schedule another contact time on Live Chat. Please ensure that you are able to login to game once you have provided the contact time.
Otherwise, you can also provide us with a number that can be reached at anytime. We will attempt to call as soon as we have the stock at hand, and may call at odd hours to arrange a delivery. We understand that it is an inconvenience to you but understand that we are attempting to fulfill your order according to the priority of the back order. This way the ingame currency reserved for your order, will not be release to the next order in queue.
Ingame currency inventories are held and delivered by delivery man.
How do I prepare my character for power leveling and when will it start?
• Please do not log into your account for a minimum of 12 hours prior to you placing a power leveling order. This is to allow the IP logs to reset before our levelers start work on your account.
• Valuables: All items in your account will be safe. At the same time, we also suggest moving anything of value to you to a different character or different account for safe-keeping.
• Let your friends and guild mates know that you will be away and a friend/relative will be playing on your account. You may also choose to put them in your ignore list throughout the course of the power leveling.
Kindly take note that the actual starting time of power leveling would take about 1 to 12 hours after submission. The purpose of this time buffer is to allow the levelers time to arrange your character into their leveling time slots and also to lower the risk of your account getting flagged by the gamemaker, as the sudden change of IP might pose as a threat.
Note: Orders placed during server maintanence times will be submitted after the server maintanence.
What is the duration of power leveling?
The time estimation of each power leveling is and will always be, just an approximation. Several factors may affect the extent of the power leveling service, which as a result, may shorten or extend the course of the service.
Such factors include, but not limited to, server maintenance, long login/battle ground queues, class type, population imbalance for pvp, expired subscriptions, and your play-time. However, we truly understand your rush to have your account back as soon as possible. As such, we are committed to complete your leveling orders at the soonest possible time.
Are you going to change the password to my game account?
No. We will not under any circumstances change the password to your account. If you find that the password to your account has been changed by person other than you, please contact us immediately. Understandably, we realize that you would like to play with your completed character as soon as possible, but do allow us to properly inspect your character for discrepancies and take the final screen shots before handover. Should the password change before any handovers, any claims will not be entertained.
My order for cd-key/time card/point card has been processed, how soon will i receive my order ?
Once the order is processed and completed the codes are immediately viewable in the order history page of your OffGamers account.
I have added products into my shopping cart but accidentally closed the browser, do i have to add the items again ?
We will automatically save the products in your shopping cart when you close your browser. You will be able to see all products in your shopping cart anytime you come back to shaiyagold. You do not need to sign in to save or access your shopping cart if you are using the same computer each time you visit the site. If you are using a different computer, you must sign in to see your shopping cart.